When will my order be shipped?
Once your payment is confirmed, we immediately begin preparing your order.
Processing and handing your order over to the courier usually takes 1–2 business days.
As soon as your order has been shipped, you’ll receive a shipping confirmation email that includes your tracking number — so you can monitor your delivery at any time.
How can I track my order?
As soon as your order has been shipped, you will receive a confirmation email with your personal tracking details.
With this email, you can easily track your order at any time and see exactly where it is.
What is our return policy?
We offer a 14-day unconditional return guarantee.
If you are not 100% satisfied with your purchase, you can easily return any unused items within 14 days of receiving them.
Once the products arrive at our warehouse, your payment will be refunded to your original payment method or, if you prefer, as store credit.
For more details, please visit our Return Policy page.
Do you have any other questions?
Fashion is about self-expression and confidence — and that’s exactly why we’re here: to help you find the perfect look that matches your style and personality.
Our experienced customer service team is always happy to chat with you.
Whether it’s about size selection, styling advice, or just to say hello — don’t hesitate to reach out!
You can always contact us:
📩 By using our contact form
📧 Or by emailing us at support@sophiarose.ca